for ConnectWise

You should be prompted for a login and password when you sign in to your local New Haven Server.  If you are NOT prompted for a login and password, it is very likely that the browser on your local machine has “remembered” your login and password from a previous login attempt.  That’s fine, unless it has “remembered” the wrong login and password information.  Here’s how to force your local browser to “forget” your previous login and password information so that it will ASK you to enter login and password information when you sign in:


1) Check what version of Internet Explorer you are running via HELP>ABOUT INTERNET EXPLORER menu:

HELP>About Internet Explorer

Internet Explorer Version

TOOLS > Delete Browsing History

3) From the displayed window, make sure “Passwords” is checked, then hit the DELETE button:
Check Passwords and Hit DELETE

The next time that you access the Executive Briefing Service server, you should be prompted to enter your Login and Password to the service.