Last time, we looked at managing your MSP practice via Key Performance Indicators (KPIs). This time, we’d like to focus on: Am I “at risk” of losing an MSP client due to “lack of attention”? Am I “at risk” of LOSING MONEY on an MSP client due to TOO MUCH attention? Managed Service clients pay […]
Last time, we looked at repricing our Managed Services contracts. This time, we’d like to focus on: Do my engineers have CLEAR goals that they are trying to achieve? Am I CONSISTENTLY reinforcing those goals on a regular basis? Usually at the beginning of a new year, we step back, look at the business, and […]