Speed up Cash Flow in your MSP Practice

Running an MSP (Managed Service Provider) is a challenging task. There are so many things that you need to pay attention to: Sales Pipeline, Customer Satisfaction, Engineering Productivity, and more. Today we’re going to focus on a topic that usually is not on the “top” of the priority list until it becomes a problem: Cash [...]
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Find the Margin Problems

Last time we talked about the importance of Leadership to the success of your MSP practice. We suggested that the first step in leadership is to “formulate a desired direction, trajectory or destination”. Today we begin that process by looking at the most fundamental outcome of your business activities: MARGIN. Margin (a la New Haven) [...]
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MSP Leadership

Success has many facets, but the most important one? Leadership. Leadership (a la New Haven) formulate a desired direction, trajectory or destination effectively communicate and engage your organization towards that common objective actively encourage and enable successful execution of the designated plan In future posts, we’ll be discussing each of these components of Leadership, with [...]
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Reward Engineers for Revenue They Directly Affect

Last time, we looked at simplifying your sales management process. This time, we’d like to focus on: How do I REWARD my MSP Engineers for the Revenue that they directly impact? It can be difficult to provide an “objective” incentive plan for your MSP engineers, especially since they may work on a variety of different [...]
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Simplifying Sales Management

What are the the areas that will drive success in your business this year? None is more important (and perhaps more misunderstood) than SALES. How can I manage my sales team given that I have almost NO time left in the day to manage them? Let’s face it: A bunch of us got into the [...]
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Simplify ConnectWise Time Entry

What’s the #1 issue that most MSPs struggle with? Accurate “Time Entry” in ConnectWise. Can I SIMPLIFY ConnectWise Time Entry? You need to KNOW where your engineers are spending their time, even if your clients are all “flat-fee fully managed” clients? Why? Without an accurate idea of how much engineering time is being consumed to [...]
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ConnectWise Reporting Tools Overview

To build the success of your MSP Practice, you need to have access to relevant information to make the right decisions for your business. There’s a variety of ways to get information out of ConnectWise, so a key question you need to answer is: What reporting tools are available for ConnectWise? How do I pick [...]
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Saving Time by PREVENTING Time Entry errors

Being successful with your MSP practice is a balance of being “effective” (i.e. doing the “right” thing) and being “efficient” (i.e. “doing things right”). Today we’ll focus on boosting “efficiency” by streamlining business practices that may not be “fun”, but that HAVE to be done for your MSP practice: How much time/effort/cost could I save [...]
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KPIs to motivate your MSP Engineers

Our focus in this discussion is: How can I motivate my MSP engineering team? What are some of the KPIs (key performance indicators) that I might want to consider including in that process? Keeping your MSP (managed services) engineering team focused on doing the ‘right’ thing is important, but also can be quite a challenge. [...]
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How do I MAKE my engineers report their time?

Last time, we looked at MSP clients that might be “at risk” due to lack of attention. This time, we’d like to focus on: How do I MAKE my engineers report their time? My MSP clients pay me the same “flat fee” every month, so why does it matter if my engineers report their time? [...]
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Not asked for credentials from the New Haven server

Not asked for credentials from the New Haven server

On your local New Haven server, we set up local security credentials to allow as many (or as few) of your employees that you choose to access the information on the server. We do this so that, even if you have an employee who is an Active Directory Administrator, you can still control whether they have security clearance to access the New Haven server. So when you access your local New Haven server, you should be asked to enter your user ID and password that are unique to the New Haven server. If you are NOT prompted to enter your local New Haven ID and password, you may need to make a minor adjustment in the browser on the machine you are using to access the server.

BROWSER: Firefox
PLATFORM: Non-Windows (i.e. Mac)
SYMPTOM:

Not prompted to enter login ID and password on the New Haven server, then receive the error message that “Security is enabled but cannot determine the ID of the local user”

The support for the NT LAN Manager version 1 (NTLMv1) network authentication has been disabled in some browsers (including Firefox 30). This type of authentication is required to access your local New Haven server. You can tell your local browser that you want to use NTLMv1 for authentication via the following steps in Firefox 30 or later:

Type “about:config” (no quotes) in the location bar
Click the “I’ll be careful” button
Find “network.negotiate-auth.allow-insecure-ntlm-v1”
Double-click on it to change the value to true.

Source: https://www.fxsitecompat.com/en-US/versions/30/